The company has adopted Kina’ole as our daily mission– the Hawaiian word for “doing the right thing, in the right way, at the right time, for the right reason, the first time.” Another word – Aloha – captures the company values and Mullen employees embrace the “aloha spirit” in all of their day to day activities with each other – and with our customers. John and Terry Mullen believe that the staff has built and retained the good reputation of the company. In return, our employee welfare and security is a primary business goal.
We are sincerely proud of our staff. They are well-trained, have great work ethics and because of this are actively recruited by the rest of the local industry.
|Leadership Executive Team|
J. Terrence Mullen
Terry graduated from the University of Victoria, B.C. He has been with John Mullen & Company since 1974. Originally trained as a multi-line adjuster, he later managed the Workers’ Compensation Department for 10 years before becoming president in 1990. He is a licensed general agent in the State of Hawaii. Terry serves on the Hawaii Insurers Council, the Claim Managers Association, was a charter member of the Hawaii Captive Insurance Council, has served as the director of the Hawaii Insurance Guaranty Association and is a gubernatorial appointee to the Hawaiian Medical Privacy Task Force.
|Leona L. Christensen, S.P.H.R.
Leona graduated from Fort Hays, Kansas State College with a B.S. in Business. She was employed with United Services Automobile Association in San Antonio, Texas for a short time before relocating to Hawaii. Leona joined John Mullen & Co., Inc., in February 1972 holding the positions of underwriter, and manager of our Customer Services Department. She is now Vice President in charge of Human Resources for John Mullen & Co., Inc. She is a licensed general agent in life and disability in the State of Hawaii and holds the professional certification of Senior Professional in Human Resources. Leona is a National member of Society of Human Resources Managers and serves on the Staff and Development Committee for Aloha United Way. Leona was the SHRM Hawaii President for two terms in 2006 and 2007. She is currently the State Co-Director for SHRM Hawaii and has held this position since 2009.
|Laurie Hagedorn, PHR
Human Resources Manager
Laurie graduated with an A.S. degree from Kapiolani Community College. She worked for John Mullen & Company from 1993 to 2008 and rejoined us in October 2014. She began as an HR Assistant and after 7 years was promoted to a Senior HR Assistant. In 2004 she was again promoted to a Senior HR Specialist. Laurie went on to work at Pacific Guardian Life as an HR Assistant Manager for 6 years. Laurie holds the Professional in Human Resources certification through the Human Resources Certification Institute. She has over 21 years in the industry.
|James A. Granata
Jim received his B.A. from St. Mary’s College in Moraga, California and his M.A. from California State University at Hayward. He was formerly Vice President of Production for Oahu Publications (Honolulu Star-Bulletin and MidWeek) from August 2004 – March 2006. Prior to that, he held the position of Plant Director at the San Francisco Chronicle for over 7 years (April 1997 – August 2004). There he was selected by the Hearst Company for national recognition as an Eagle Award winner given only to 20 employees within the Hearst organization for his work on improving communications and changing the culture at the San Francisco Chronicle Union City facility which Jim headed. Jim was initially in Hawaii in the ‘90s where he was Vice President of Production for the Hawaii Newspaper Agency (March 1994 – May 1996). And previous to that he was the Director of Production for the Monterey Herald in California (Nov. 1990 – March 1994). Jim joined John Mullen & Co., Inc., in April 2006 as General Manager. Jim has a broad financial background and is strong in budgets and forecasting.
|Sherry J. Hunt
Vice President Claims Manager
Sherry joined John Mullen & Company in 1985 as an experienced field adjuster. She graduated with a B.A. from California State University Fullerton. Sherry was a senior adjuster handling Auto, General Liability and Marine claims. She was promoted to Claims Manager in 2008 and to Vice President in 2012. Sherry is a past officer and President of the Hawaii Claims Association. She currently serves as an officer in the Hawaii Insurance Claims Manager Association. Sherry has over 30 years of experience in the industry.
Director, Organizational Development
With over 15 years of experience, she has taken the lead in organizational development and strategic planning efforts to increase the organization's effectiveness and efficiency and to support the organization in achieving its strategic goals. She has a reputation for securing and maintaining long-standing relationships with corporate clients, is considered an expert at designing intrapersonal training content for achieving successful workplace habits, and has led interactive training workshops around the world for thousands of participants. She was awarded a Community Service Award through her involvement with working with homeless children. Sara received her BA in International Political Economy and MA in International Affairs/Economics with a focus on Conflict Management which allowed her to travel to over 60 countries.
Finance and Information Systems
Cyndy received her B.S. in Business Administration, Accounting major, from the Philippine School of Business Administration in Manila. Before joining John Mullen & Company she worked in Accounting at Grand Pacific Life Insurance Company. Cyndy joined John Mullen & Company in January 1989 in the Accounting Department and became Corporate Financial Analyst in 2003. In 2014, she was named Director, Finance and Information Systems.
Supervisor and Account Manager - WC
Althea started at John Mullen & Company in 1987 as a Workers' Compensation Adjuster and has over 37 years of experience in handling claims. Althea was promoted to Assistant Supervisor and to Workers' Compensation Supervisor in 1994. Her career also includes 10 years of supervising our TDI department with the responsibility for knowledge of the laws for this benefit and assuring compliance with IRS regulations. Althea began her career in worker's compensation in 1976 with Hawaiian Insurance Companies in a clerical support position and transferred to a Worker's Compensation Adjuster position. She then joined Hawaii Insurance Guaranty Association from as a Claims Adjuster in 1985. Althea attended the University of Hawaii and Kapiolani Community College.
|Stephen Nakao, ARM
Workers Compensation Claims Manager
Joining the company in 1996 and with over 25 years of experience in the industry, Stephen is the Workers Compensation Claims Manager. He commenced his career in workers' compensation claims after completing an intensive training program through the IEA, while with Fremont Insurance in California working in California, Hawaii, and Federal (USL&H) jurisdictions. Always looking to improve his insurance skill set, Stephen embarked on The Institutes program for ARM designation and successfully completed his coursework in 2008. He also shares his time and knowledge with the insurance community, teaching an HAIP sponsored course. Stephen graduated from the University of California, San Diego - Warren College with a degree in Management Science.