Our-Team

The company has adopted Kina’ole as our daily mission– the Hawaiian word for “doing the right thing, in the right way, at the right time, for the right reason, the first time.” Another word – Aloha – captures the company values and Mullen employees embrace the “aloha spirit” in all of their day to day activities with each other – and with our customers. John and Terry Mullen believe that the staff has built and retained the good reputation of the company. In return, our employee welfare and security is a primary business goal.

We are sincerely proud of our staff. They are well-trained, have great work ethics and because of this are actively recruited by the rest of the local industry.

  Leadership Executive Team
Terrence Mullen J. Terrence Mullen
President

Terry graduated from the University of Victoria, B.C. He has been with John Mullen & Company since 1974. Originally trained as a multi-line adjuster, he later managed the Workers’ Compensation Department for 10 years before becoming president in 1990. He is a licensed general agent in the State of Hawaii. Terry serves on the Hawaii Insurers Council, the Claim Managers Association, was a charter member of the Hawaii Captive Insurance Council, has served as the director of the Hawaii Insurance Guaranty Association and is a gubernatorial appointee to the Hawaiian Medical Privacy Task Force.
Laurie Hagedorn, PHR Laurie Hagedorn, PHR
Human Resources Manager

Laurie graduated with an A.S. degree from Kapiolani Community College. She worked for John Mullen & Company from 1993 to 2008 and rejoined us in October 2014. She began as an HR Assistant and after 7 years was promoted to a Senior HR Assistant. In 2004 she was again promoted to a Senior HR Specialist. Laurie went on to work at Pacific Guardian Life as an HR Assistant Manager for 6 years. Laurie holds the Professional in Human Resources certification through the Human Resources Certification Institute. She has over 21 years in the industry.
James A. Granata James A. Granata
General Manager

Jim received his B.A. from St. Mary’s College in Moraga, California and his M.A. from California State University at Hayward. He was formerly Vice President of Production for Oahu Publications (Honolulu Star-Bulletin and MidWeek) from August 2004 – March 2006. Prior to that, he held the position of Plant Director at the San Francisco Chronicle for over 7 years (April 1997 – August 2004). There he was selected by the Hearst Company for national recognition as an Eagle Award winner given only to 20 employees within the Hearst organization for his work on improving communications and changing the culture at the San Francisco Chronicle Union City facility which Jim headed. Jim was initially in Hawaii in the ‘90s where he was Vice President of Production for the Hawaii Newspaper Agency (March 1994 – May 1996). And previous to that he was the Director of Production for the Monterey Herald in California (Nov. 1990 – March 1994). Jim joined John Mullen & Co., Inc., in April 2006 as General Manager. Jim has a broad financial background and is strong in budgets and forecasting.
Sara Mullen Sara Mullen
Director, Organizational Development
With over 15 years of experience, she has taken the lead in organizational development and strategic planning efforts to increase the organization's effectiveness and efficiency and to support the organization in achieving its strategic goals. She has a reputation for securing and maintaining long-standing relationships with corporate clients, is considered an expert at designing intrapersonal training content for achieving successful workplace habits, and has led interactive training workshops around the world for thousands of participants. She was awarded a Community Service Award through her involvement with working with homeless children. Sara received her BA in International Political Economy and MA in International Affairs/Economics with a focus on Conflict Management which allowed her to travel to over 60 countries.
Cyndy Knudson Cyndy Knudson
Senior Director
Finance and Information Systems

Cyndy received her B.S. in Business Administration, Accounting major, from the Philippine School of Business Administration in Manila. Before joining John Mullen & Company she worked in Accounting at Grand Pacific Life Insurance Company. Cyndy joined John Mullen & Company in January 1989 in the Accounting Department and became Corporate Financial Analyst in 2003. In 2014, she was named Director, Finance and Information Systems.
Cyndy Knudson Jim Warneck
Property Claims Manager
Jim joined John Mullen & Company in 2015 with over 13 years of experience in the insurance and claim industry. Prior to joining John Mullen & Company, Jim worked at Allstate Insurance for 12 years. At Allstate Insurance, he held numerous positions including Claims Service Adjuster, Frontline Performance Leader, Sales and Agency Operations Manager, Product Manager, and Territorial Product Manager. He most recently returned to his role of Frontline Performance Leader where he supervised the property team (inside and field) for the last 4 years. Active in the community, Jim has received several awards from United Way and was Allstate's 2013. Volunteer Recognition Award Winner. He received his BA in Business Management and MA in Organization Management. Jim earned his SCLA from the American Educational Institute. He is also Haag Certified for wind, hail and lightening.
Cyndy Knudson

Christina Griffin
Casualty Claims Manager

Christina joined John Mullen & Company in 2013 and has over 10 years in the claims industry. She was promoted to an Auto Supervisor in 2014 became Supervisor of the Appraisal Unit in 2015. She previously worked for Chamberlin Edmonds and Associates in Oregon. She was also a Medical Claims Representative for Progressive Casualty and served as a Marketing Sales Specialist State Farm Insurance in Honolulu. Since 2014, Christina has been an active Board Member of the Hawaii Claims Association when she was elected Secretary.  In 2015, she was elected Vice President and in 2016 she became the President.

Cyndy Knudson

Patrick Nii
Casualty Claims Manager
Patrick started with John Mullen & Company in 2016 and has 27 years in the industry.  His career started at Industrial Indemnity Company/Crum & Forster Insurance Company as a Senior Claims Adjuster. He later went to work at Safeway Store, Inc. as a Risk Manager.  Patrick then became the Vice President of Acclimations Insurance Management Services (AIMS), Hawaii Division, for 14 years.  Prior to joining the company, he was the Vice President at King & Neel, Inc. He is currently the Secretary/Treasurer of the Hawaii Insurance Claims Managers Association.¬†Patrick has completed the CIC Commercial Casualty course through The National Alliance and he also received the Property Adjuster Certification from Vale National Property School in Arlington, Texas.  He graduated from the University of Hawaii at Manoa with a BA in Interpersonal and Organizational Communications. 

Stephen Nakao Stephen Nakao, ARM
Workers Compensation Claims Manager

Joining the company in 1996 and with over 25 years of experience in the industry, Stephen is the Workers Compensation Claims Manager. He commenced his career in workers' compensation claims after completing an intensive training program through the IEA, while with Fremont Insurance in California working in California, Hawaii, and Federal (USL&H) jurisdictions. Always looking to improve his insurance skill set, Stephen embarked on The Institutes program for ARM designation and successfully completed his coursework in 2008. He also shares his time and knowledge with the insurance community, teaching an HAIP sponsored course. Stephen graduated from the University of California, San Diego - Warren College with a degree in Management Science.