The company has adopted Kina’ole as our daily mission– the Hawaiian word for “doing the right thing, in the right way, at the right time, for the right reason, the first time.” Another word – Aloha – captures the company values and Mullen employees embrace the “aloha spirit” in all of their day to day activities with each other – and with our customers. John and Terry Mullen believe that the staff has built and retained the good reputation of the company. In return, our employee welfare and security is a primary business goal.

We are sincerely proud of our staff. They are well-trained, have great work ethics and because of this are actively recruited by the rest of the local industry.

  Leadership Executive Team
Terrence Mullen J. Terrence Mullen

Terry graduated from the University of Victoria, B.C. He has been with John Mullen & Company since 1974. Originally trained as a multi-line adjuster, he later managed the Workers’ Compensation Department for 10 years before becoming president in 1990. He is a licensed general agent in the State of Hawaii. Terry serves on the Hawaii Insurers Council, the Claim Managers Association, was a charter member of the Hawaii Captive Insurance Council, has served as the director of the Hawaii Insurance Guaranty Association and is a gubernatorial appointee to the Hawaiian Medical Privacy Task Force.
Sara Mullen Sara Mullen
Chief Operating Officer
With over 15 years of experience, she has taken the lead in organizational development and strategic planning efforts to increase the organization's effectiveness and efficiency and to support the organization in achieving its strategic goals. She has a reputation for securing and maintaining long-standing relationships with corporate clients, is considered an expert at designing intrapersonal training content for achieving successful workplace habits, and has led interactive training workshops around the world for thousands of participants. She was awarded a Community Service Award through her involvement with working with homeless children. Sara received her BA in International Political Economy and MA in International Affairs/Economics with a focus on Conflict Management which allowed her to travel to over 60 countries.
Laurie Hagedorn, PHR Laurie Hagedorn, PHR, SHRM-CP
Human Resources Manager

Laurie graduated with an A.S. degree from Kapiolani Community College. She worked for John Mullen & Company from 1993 to 2008 and rejoined us in October 2014. She began as an HR Assistant and after 7 years was promoted to a Senior HR Assistant. In 2004 she was again promoted to a Senior HR Specialist. Laurie went on to work at Pacific Guardian Life as an HR Assistant Manager for 6 years. Laurie holds the Professional in Human Resources certification through the Human Resources Certification Institute. She has over 21 years in the industry.
Cyndy Knudson Cyndy Knudson
Senior Director
Finance and Information Systems

Cyndy received her B.S. in Business Administration, Accounting major, from the Philippine School of Business Administration in Manila. Before joining John Mullen & Company she worked in Accounting at Grand Pacific Life Insurance Company. Cyndy joined John Mullen & Company in January 1989 in the Accounting Department and became Corporate Financial Analyst in 2003. In 2014, she was named Director, Finance and Information Systems.
Cyndy Knudson Jim Warneck
Property Claims Manager
Jim joined John Mullen & Company in 2015 with over 13 years of experience in the insurance and claim industry. Prior to joining John Mullen & Company, Jim worked at Allstate Insurance for 12 years. At Allstate Insurance, he held numerous positions including Claims Service Adjuster, Frontline Performance Leader, Sales and Agency Operations Manager, Product Manager, and Territorial Product Manager. He most recently returned to his role of Frontline Performance Leader where he supervised the property team (inside and field) for the last 4 years. Active in the community, Jim has received several awards from United Way and was Allstate's 2013. Volunteer Recognition Award Winner. He received his BA in Business Management and MA in Organization Management. Jim earned his SCLA from the American Educational Institute. He is also Haag Certified for wind, hail and lightening.
Cyndy Knudson

Patrick Nii
Casualty and Workers' Compensation Claims Manager
Patrick started with John Mullen & Company in 2016 and has 27 years in the industry.  His career started at Industrial Indemnity Company/Crum & Forster Insurance Company as a Senior Claims Adjuster. He later went to work at Safeway Store, Inc. as a Risk Manager.  Patrick then became the Vice President of Acclimations Insurance Management Services (AIMS), Hawaii Division, for 14 years.  Prior to joining the company, he was the Vice President at King & Neel, Inc. He is currently the Secretary/Treasurer of the Hawaii Insurance Claims Managers Association.┬áPatrick has completed the CIC Commercial Casualty course through The National Alliance and he also received the Property Adjuster Certification from Vale National Property School in Arlington, Texas.  He graduated from the University of Hawaii at Manoa with a BA in Interpersonal and Organizational Communications.