Partnerships & Affiliations

Affiliated Adjusters, Inc.

John Mullen & Company is the only Hawaiian firm that is a member of Affiliated Adjusters Inc. (AAI). AAI is comprised of 28 member companies with over 50 field offices in the 12 western states including Hawaii and Alaska. As independently owned businesses, each AAI member offers stability in personnel and knowledge of the laws and practices in each of their territories unequaled by other national and regional claims companies. Our membership is experienced in every major type of claim situation, from routine commercial and personal lines claims investigations and settlement, heavy equipment/trucking claims, environmental claims and municipality claims to full disaster response teams and full property, casualty and workers’ compensation program

During the past half century, the insurance and self-insured claims industries have changed a great deal, as have the laws and regulations governing various jurisdictions. For over 50 years, AAI’s members have continued to provide consistent, results-oriented claims investigation and administration services.

Mullen & Mason Alliance

In January of 2005, Mullen & Mason Companies formed a strategic alliance with the purpose of providing premier claims administration and handling in the State of Hawaii and the South Pacific. Our mission is to provide experienced claims handling services to the already unique demands of island communities. We believe in a pro-active approach to service our customers during unexpected and catastrophic situations.

Our alliance is designed specifically to combine Mullen’s local knowledge and contacts with Mason’s ability to garner a high number of well-qualified storm adjusters in a very short period of time. Mullen’s office will serve as operational base including but not limited to space needed, utilities, vehicle rental and housing. Mason provides the technical expertise that only comes with working catastrophes on a wide and frequent scale.

Mason Claims Services, Inc. was founded in 1995 in response to a request from USAA to provide high quality adjusters. Throughout the years, Mason’s adjusters have supported USAA in every catastrophe event from 1995 through 2002. Mason was responsible for managing all catastrophe operations beginning in 1992 with Hurricanes Andrew and Iniki. Mr. Mason developed the processes and procedures used by USAA to manage all types of catastrophic events. Mr. Mason was directly involved in the management of such events as the Oakland fires, Northridge earthquake, Los Alamos fires, Oklahoma City tornado, numerous hail storms and every hurricane or typhoon including typhoon Paka which severely damaged Guam.

John Mullen & Co., Inc. was founded in 1956 by Mr. John P. Mullen. Based in Honolulu since 1959, is able to service claims throughout Hawaii and the Pacific Basin. We also have adjusters on Maui and the Big Island of Hawaii. As multi-line investigative and adjusting firm, we provide service to more than 50 mainland, international and Hawaii insurance companies as their complete or limited Hawaii claims representative. We also provide services for self-insurers directly, as an unbundled insurance carrier program, or through mainland-based, third party administrators, again on a complete claims-service basis.

We strongly believe our well designed, cohesive and practical mentality will succeed in providing only the best and most compassionate labor or work with emphasis in quick and efficient results.