Office Renovation Starts at our Main Office in Honolulu

We are very excited and pleased to announce that John Mullen & Company has started a major renovation project in our office! The targeted completion date is the end of this year - just right before we celebrate our 60th anniversary of doing business in Hawaii! Redesigned, new furniture, carpet, lighting, etc. - so stay tuned for photos of the completed project. Some before and during destruction / construction photographs follow:

J. Terry Mullen, President & CEO and Sara Mullen, COO & SVP



And the destruction commences:

John Mullen & Company named by Pacific Business News at the Business Leadership Hawaii as the "Best Family owned Business" for 2017

The Pacific Business News on Thursday November 9, 2017 announced at the Business Leadership awards dinner by Pacific Business News that John Mullen & Company won the "Best Family Owned Business" category. The award was based on those companies heavily committed and involved in community service, employee relationships and giving back to the community.

Earlier in 2017, John Mullen & Company was honored by being selected the State of Hawaii SBA Family Owned Business of the Year. Click here to view/download the pdf.

John Mullen & Company named Finalist in 2017 Business Leadership Hawaii Awards

The Pacific Business News on Friday, September 22nd, announced the finalists for the six categories of the 2017 Business Leadership Hawaii event.

John Mullen & Company was named a finalist in the "Best Family Owned Business" category. Winners for each category will be announced at the Business Leadership dinner and awards gala on Thursday, November 9th at The Modern Honolulu.

John Mullen & Company named
The Best of Small Business – State of Hawaii SBA Awards and SmallBiz Editor's Choice 2017


Sponsor: Russell O. Shogren Jr., First Hawaiian Bank

Founded in California by John and Margaret Mullen in 1956, John Mullen & Co. moved to Hawaii three years later, making a name for itself as the largest independent multiline insurance adjusting firm in the Islands.

"We've tried to maintain the company feel and the company vision that my mother and father put through," says J. Terry Mullen, 64, the company's current president. "My dad was the heart of the company. He was a great salesperson and manager, and my mom was the soul. She was the bookkeeper until the day she died. It was payroll day and she was very pleased that we had made payroll, and she passed away about a half hour after that, at home.

"She and my dad both had that strong feeling that you can really do good for the people we represent, and you can do well by them and you can do well by yourself in return. That's been the key to our longevity and our size. My dad called it, 'Adjusting with aloha.' "

For decades, John Mullen & Co. has handled investigations for insurance claims on automobile, bodily injury, general liability, property, workers' compensation, marine, travel accident and temporary disability. With nearly 100 employees, including adjusters on Maui, Kauai, Hawaii Island and Oahu, the business services claims throughout Hawaii and the Pacific Basin, including Johnston Island, Kwajalein and American Samoa.

J. Terry Mullen joined the family business as a part-time field adjustor assistant in 1974, working his way up through the workers-compensation department before taking the top job when his father stepped down in 1989. The company has retained clients from the 1960s, while also attracting new business.

"People want to work for us because they know they aren't going to get the corporate runaround," Mullen says. "I really do believe that our people have been key to any successes we've had."

First Hawaiian Bank VP Russell O. Shogren Jr. says John Mullen & Co. is simply the best.

"I feel it's important Terry Mullen and his team receive recognition for their continued service to the local Hawaii community and consistent financial performance," he says.

Hawaii Business magazine

April, 2017



The following appeared in the Kakaako Improvement Association Newsletter

KIA News

(L-R) Jane Sawyer, District Director, SBA Hawaii, Terry Mullen, President & CEO, John Mullen & Company, Sara Mullen, Director, John Mullen & Company, Russ Shogren, Vice President, First Hawaiian Bank, Steve Petranik, Editor, Hawaii Business Magazine

Congratulations go out to KIA member, John Mullen & Company, who was named the 2017 SBA Family-Owned Business of the Year for the State of Hawaii. Founded in California by John and Margaret Mullen in 1956, John Mullen and Company moved to Hawaii three years later, making a name for itself as the largest independent multiline insurance adjusting firm in the islands. John and Margaret's son, Terry Mullen, is the company's President & CEO and continues the fine tradition of excellent products and customer service.


Letter to New Clients